When BT replaced their legacy customer communication platform, I was responsible for design of the global UI framework and Home dashboard.

The dashboard consolidated a variety of pertinent data points from the user's account. Previously, valuable time was wasted on-call, because operators had to flick through various outdated, busy tools and pages to build a picture of the customer. Now, all the information is to hand. A module shows at a glance which products the customer has, alongside their operational status, and allows new products to be added speedily. Additionally a visual log is available showing a history of touchpoints between BT and the customer, allowing the operator to identify potential problem cases quickly or resend missed communications.

Additional tools also loaded into the main window as appropriate. I also worked with the UX designer on low (Axure) and high (Sketch) fidelity prototypes as sprint demonstrations dictated.

Design

UI design for an innovative interactive booth, installed at an industry trade show. The product enabled GP’s to experience the benefits of TEVA’s Connected Inhaler, and collected data that TEVA could leverage at a later stage.

Teva UI

The product combined live-action video with UI elements, enabling GP’s to ‘meet’ with various clients with asthma, before being taken through an ideal scenario where the patients used TEVAs connected inhaler. This added a layer of data to augment the more subjective patient interview feedback. GP’s were then invited to rate the benefits of this data, which could feed back into TEVA’s R&D.